Last Updated: August 20, 2025

Custom Orders

Due to the personalized nature of our products:

• All custom embroidery sales are final.

• We do not accept returns or exchanges for custom items.

Errors on Our End

We will remake or replace items only if:

• The error was made by Peltier & Company Embroidery

• The product does not match the approved design or order details

To request a correction:

• Contact us within 7 days of delivery

• Provide clear photos and order details

Non-Returnable Situations

We are not responsible for:

• Customer-provided spelling or design errors

• Incorrect sizing selected by the customer

• Normal wear and tear

Shipping Issues

• We are not responsible for lost or delayed shipments once handed to the carrier

• Claims for lost packages should be filed with the shipping provider